General Terms and Conditions of Sale

Last updated: Wednesday, August 13, 2025

1. Scope and Agreement on the Terms and Conditions of Sale

In addition to the General Conditions of Use of the Website and the Privacy Policy, the purchase of products offered for sale on the FLARITEA.com website (“Website”) is subject to these legally binding General Terms and Conditions of Sale and, where applicable, to the Specific Terms and Conditions of Sale (collectively, "Terms and Conditions of Sale"). Your purchase and order of products on this Website constitutes your agreement with FLARITEA LTD. (“FLARITEA”) to comply with and be bound by the Terms and Conditions of Sale.

FLARITEA may update these Terms and Conditions of Sale at any time without prior notice by posting them on this Website.

For each order you place on the Website, your acceptance of the Terms and Conditions of Sale in force as of the date of your order is required. The Terms and Conditions of Sale in effect at the time of your order will govern that transaction.

2. Reservation Conditions – Customer Account – Placing an Order 

2.1. Reservation Conditions 

2.1.1 Availability of the service and acceptance of our reservation conditions

In order to fulfill your expectations at best, products offered on the Website for reservation in store is subject to change at any time depending on the availability of our products in store. Products available for reservation in store will be indicated:

by phone, after you tell the operator the store of your choice;

on the Website by selecting the store of your choice.

The availability of products comes directly from our stores and may be inaccurate if there is a change in our stocks. You will be notified of any changes as soon as possible. The reservation service is offered free of charge. The reservation conditions in place at the time of your reservation will apply.

For any reservation made by phone: you must confirm verbally that you have read and accepted these General Terms and Conditions of Sale, prior to the reservation service of FLARITEA products. Otherwise, you will not be able to make a reservation; and For any reservation made through the Website: you will be requested to confirm your acceptance of these General Terms and Conditions of Sale prior to the reservation of your order. 

2.1.2 Registration of the reservation, time limits for products availability and duration of the reservation's validity 

Once you have chosen a store as a collection point, checked the details of your reservation and the total price; and have validated all the General Terms and Conditions of Sale, you will receive an email from FLARITEA confirming that your reservation has been registered. This email should be retained as it constitutes proof that your reservation was received but it does not guarantee the reserved product is available. 

2.1.3 Collection methods and ownership 

To collect and pay for your reserved product in store, you will need to provide ID and your reservation number. 

FLARITEA retains full and entire ownership of the reserved products until the full payment and your collection of the products in store, at which point, the ownership of the products is transferred to you and you assume responsibility of the product(s). 

2.1.4 No right of withdrawal 

The sale made in store with the reserved product does not constitute an online sale from the Website. Your purchase will be subject to the general terms and conditions of sale applicable to the store in which you made the purchase. For return or exchange, if authorized by FLARITEA, please refer to general terms and conditions of sale applicable in the relevant store. 

2.2. Customer Account 

You are required to create an account or log in to your existing account in order to place your order on the Website or to create an e-reservation. 

Your username and password are for your personal use only. You are responsible for maintaining the confidentiality of your username and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. 

In no event shall FLARITEA be liable for any loss, theft or fraudulent use of your account. 

In such a case, you should inform FLARITEA immediately. 

2.3. Placing an Order 

You may place your order via the Website. For each product selected on the Website, a summary page will be displayed featuring a photograph of the item, its coloring and references, the quantity selected, its unit price and the total amount owed for your order. You should check that this information accurately reflects your selection before confirming your order. Upon confirmation, your order will be submitted to FLARITEA for processing (see "Order Confirmation"). While every effort is taken to try to ensure that the coloring, design and style of the FLARITEA products in the photographs displayed on the Website are representative of the original products, variations may occur due to technical restrictions of color reproduction on your computer or mobile device. FLARITEA reserves the right to reject or to cancel your order in its sole discretion for any reason without liability if, among other things, the products are not available, are incorrectly priced or are otherwise incorrectly described. Accordingly, FLARITEA shall not be liable for any error or inaccuracy in the photographs or graphical representations of FLARITEA products displayed on the Website. If you have any questions about the products, you may contact Customer Service by clicking on the hyperlink labeled "Contact Us" in the main menu of the Website. 

3. Products Availability 

3.1 Services related to pre-orders 

Pre-orders allow customers to reserve certain Products advertised on the Website before their release date.

3.2 Purchase - Availability 

Products offered for sale and displayed on the Website are subject to availability. In order to improve our quality service and ensure greater availability of our Products for all customers, FLARITEA reserves the right to limit the number of Products which can be purchased per customer. FLARITEA shall not be liable in case of stock outage or unavailability of products. FLARITEA reserves the right to change the products offered for sale on the Website at any time and without notice. Details about the availability of products are provided when you place your order. At times, errors may exist, especially in case of simultaneous orders of the same product by several customers. The availability date of the pre-ordered will be explicitly indicated on the Product form. In case a product is not available after you have placed your order, we will inform you by email or by telephone as soon as possible. You will be invited to choose another available product on the Website as substitution for the unavailable product or to cancel your order. If your order is canceled by FLARITEA, you will be refunded to your original payment method.

4. Order Confirmation 

After you click on the "Order and Pay" button, your order will be confirmed and submitted for processing. To confirm a pre-ordered Product or any other Product requiring a longer handling time, you must also allow FLARITEA to retain your bank details until the product is dispatched and for a maximum duration of 2 months for the purpose of debiting once your order has been dispatched. Once submitted for processing you may not make any changes to or cancel the order, except as expressly provided in these Terms and Conditions of Sale or applicable law. The confirmation of your order means your acceptance of the Terms and Conditions of Sale. FLARITEA reserves the right not to accept or to cancel your order if the products are not available, are incorrectly priced or are otherwise incorrectly described.

5. Price Payment 

All prices of FLARITEA products are indicated in NTD dollars, excluding shipping costs, applicable VAT, customs duties, and other local taxes, which remain the customer’s responsibility unless otherwise stated. FLARITEA reserves the right to modify the prices of products offered on the Website at any time without prior notice. You will be charged the prices displayed on the Website at the time your order was confirmed provided the product ordered is available.  FLARITEA reserves the right to reject or to cancel your order if the products are not available, are incorrectly priced or are otherwise incorrectly described. Payment is due immediately upon confirmation of your order. Your order will only be shipped once we have verified your payment method and received authorization to process your payment. Canceled orders by FLARITEA for pre-ordered will be refunded.

 

6. Shipping and Delivery

For deliveries to a physical street address: 

Products will be shipped to the delivery address(es) specified during the ordering process provided such address(es) is(are) located within the Delivery Zone. Any delivery address located outside of the Delivery Zone will be refused during the ordering process. Products purchased via the Website may only be delivered to a physical street address within the Delivery Zone. 

7. Shipping and Delivery - Shipping costs 

You will be asked to select the shipment method you would prefer as part of the order process. We will inform you of the shipping costs for the shipment method you select in the order summary displayed on the Website before you confirm your order. This amount will be payable by you in addition to the price, including taxes, of the products ordered.

8. Delivery Time - Time required for delivery and collection 

8.1. For deliveries to a physical street address: When you place your order, we will inform you of the estimated time for delivery and the various methods of delivery available for the product purchased. If your order is not able to ship immediately, Customer Service will contact you to provide more details and an estimated shipping date. 

9. Delivery Time - Problems of delivery 

Any failure to deliver or late delivery exceeding ten (10) business days should be reported to Customer Service as soon as possible. In order for your claim to be accepted, please notify us within thirty (30) business days from the date of confirmation of your order. You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged product, etc.) by hand, if possible, on the delivery notice, and sign. If the shipment is lost or damaged in transit, FLARITEA will arrange a replacement or refund once the carrier confirms the claim

10. Transfer of property 

FLARITEA is responsible for the customer’s purchased property while the property is in transit from our distribution center to the address provided by the customer during the order process. Upon confirmation of delivery to the customer, the customer becomes responsible for the property and assumes all risks, including but not limited to loss, theft, damage or deterioration.

11. Returns - Exchanges – Refunds 

11.1. Applicable to FLARITEA.com: 

11.1.1. Principles

All FLARITEA items are art pieces and limited-edition works. Once sold, they are non-returnable, non-exchangeable, and non-refundable, except where the item is found to have an evident defect upon delivery or does not match the order specifications.

11.1.2.Defective or Incorrect Orders

If the item you receive has a manufacturing defect, is damaged during shipment, or clearly does not match the product type or specifications of your order, you must contact Customer Service within three (3) calendar days of receipt, providing clear photographs and a detailed description of the issue. Upon FLARITEA’s confirmation, we will offer a repair, replacement, or refund solution.

11.1.3.Condition of Items

For eligible returns or exchanges, items must be in their original condition, with all packaging, labels, accessories, and proof of purchase intact. Any item that has been used, unsealed, altered, or damaged will not be accepted.

11.1.4 Shipping and Risk

For approved returns or exchanges, FLARITEA will provide the return instructions and address. The customer shall bear all return shipping costs unless otherwise agreed in writing by FLARITEA, and is responsible for all risks and insurance coverage during transit.

11.2. Special Notice 

FLARITEA reserves the right to make the final decision regarding the acceptance of any return or exchange request. Unauthorized returns will not be accepted, and FLARITEA has sole discretion in determining the condition of returned items.

12. Reservation of title 

Products remain the property of FLARITEA until payment in full is made to FLARITEA. In case of a payment dispute, you agree to return the received products to FLARITEA immediately upon request, and to assume the risks (in particular the loss, theft or damage) relating to the delivered products.

13. Proof - Limitation of Liability 

The computerized data registered by the Website in the IT systems of FLARITEA establish the terms of the transactions between FLARITEA and its customers. In the case of a dispute between FLARITEA and its customers relating to a transaction entered into using the Website, the data registered by FLARITEA are the terms of the transaction and shall constitute the proof of communication, orders and payments between the parties.

FLARITEA shall not be liable for any inaccuracy or error in such data resulting from unauthorized access, system malfunction, or other causes beyond its reasonable control

14. Governing Law - Disputes 

These General Terms and Conditions of Sale shall be governed by and construed in accordance with the laws of Republic of China (Taiwan), without regard to its conflict of law principles. Any dispute arising under these General Terms and Conditions of Sale shall be submitted to the exclusive jurisdiction of the Taipei District Court, Republic of China (Taiwan).

This provision shall apply to the extent permitted by the laws applicable to the user’s place of residence.

15. Force Majeure 

FLARITEA shall not be held liable or responsible for any failure or delay in performance of its obligations under these General Terms and Conditions of Sale when such failure or delay is caused by events beyond its reasonable control (“Force Majeure Events”). Force Majeure Events include, without limitation, acts of God, natural disasters, extreme weather, pandemics, war, terrorism, civil unrest, governmental actions, labor disputes, fire, explosion, utility or communication outages, or failures of transportation networks. In such circumstances, FLARITEA’s obligations shall be suspended for the duration of the Force Majeure Event, and performance shall resume as soon as reasonably practicable. If the Force Majeure Event continues for a period exceeding sixty (60) days, either party may terminate the affected order without liability.